Frequently Asked Questions
Everything you need to know about your STAUD experience.
What is your return policy?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn and unwashed, with all tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.
Does STAUD ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines vary by destination and are calculated at the time of checkout.
Can I modify or cancel my order after it's placed?
Once an order is placed, it is processed immediately to ensure quick delivery. Therefore, we are unable to modify or cancel orders. Please double-check your shipping address and items before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for flexible installment payments.
How do I care for my STAUD handbags and apparel?
Each product page includes specific care instructions. Generally, we recommend professional leather cleaning for our handbags and dry cleaning or delicate hand-washing for our ready-to-wear pieces to maintain their quality.